Custom Video Conferencing in Healthcare: Real-Life Case Studies

Seven / Blog / Custom Video Conferencing in Healthcare: Real-Life Case Studies

The recent surge in telemedicine’s popularity is not just a response to global health challenges, but also a testament to its effectiveness in bridging the gap between healthcare providers and patients. While generic, plug-and-play video conferencing tools (Zoom, Skype, Google Meets, etc.) have played a significant role in this expansion, the sector’s unique demands are increasingly met by specialized custom healthcare software.

These tailored platforms offer enhanced security, compliance, and functionality tailored specifically to the needs of healthcare providers and their patients. For an in-depth comparison of custom versus generic solutions across various industries, our previous article, “Custom Pay-Per-Minute (PPM) Communication Tools: All You Need To Know“, provides valuable insights.

Evolution of Telemedicine Technology

As we delve into the realm of telemedicine, it’s important to understand its technological evolution. From its inception, telemedicine has continually adapted to meet the dynamic needs of the healthcare industry. Initially, generic video conferencing tools offered a basic solution for remote consultations. However, as the demands of healthcare providers and patients grew more complex, the need for more specialized tools became evident.

The transition to specialized, healthcare-focused solutions marked a significant step in telemedicine’s evolution. These platforms are not just about connecting patients with providers; they’re about creating an ecosystem that supports all facets of healthcare delivery.

This includes ensuring stringent compliance with healthcare standards like HIPAA in the US and NHS guidelines in the UK, integrating seamlessly with existing clinical management systems, and providing secure, user-friendly interfaces for both patients and healthcare professionals.

In our subsequent sections, we will explore specific case studies that exemplify the application of these advanced telemedicine solutions, highlighting how they cater to the unique challenges and requirements of the healthcare sector.

Case Study: Online Clinic – Improving Telehealth with a Custom SaaS Platform

In the realm of telemedicine, custom solutions are not just about technological innovation but also about meeting stringent compliance and functionality requirements. A prime example of this is the development of the Online Clinic, a B2B SaaS-based telemedicine platform designed specifically for clinics to offer online healthcare services.

A multi-device display of a telehealth platform showing a smiling doctor on a video call, patient profiles on a tablet, and a scheduling calendar on a laptop, illustrating the seamless online clinic experience.

Addressing the Need for a Specialized Platform

Our client envisioned a comprehensive web platform that clinics could utilize as white-labeled software. This platform’s cornerstone is its ability to facilitate real-time telemedicine appointments, including secure audio and video communications with healthcare providers. The challenge was to create a system that was not only technologically advanced but also compliant with healthcare regulations in Canada and the USA, such as HIPAA, PHIPA, PIPEDA, and adhering to the WCAG 2.1 accessibility standard.

Integrating Essential Services

The platform was designed to incorporate various third-party services seamlessly, enhancing its functionality. This integration included Stripe for payments, SRFax for sending faxes, ClinicAid for medical billing in Canada, Vonage Video API for video communication, and functionalities for sending documents to Electronic Health Records (EHR).

Feature-Rich Applications for Patients, Doctors, and Clinic Admins

The Online Clinic platform includes distinct applications tailored to the needs of patients, doctors, and clinic administrators:

  • Patient’s App: Offers tools for audio, video, and chat communication, appointment scheduling, personal calendar, treatment planning, medication tracking, and access to medical history.
  • Doctor’s App: Facilitates audio, video, and chat communication, appointment management, access to patient’s medical history, treatment planning and tracking, doctor’s referrals, and e-forms.
  • Clinic Admin App: Enables practice management, managing clinic services and healthcare providers, pharmacies, and family physicians, as well as handling electronic patient health records, e-forms, and documents.
Screen showing a patient in a telehealth video call with their doctor, complemented by a user-friendly interface for disease assessment and management, including treatment activities and appointment scheduling.

Telemedicine Tool: A Comprehensive Solution

The platform stands out for its ability to conduct online appointments, both scheduled and walk-in, with features like in-session charting, medication prescribing, screen and document sharing, group sessions, and the option to switch to phone communication.

Leveraging AI Technologies for Enhanced Care

The platform utilizes Machine Learning for data collection related to mental health and treatment plans, setting up reminders, recommendations, alerts, and notifications. Additionally, Google’s Speech-to-Text API is used for voice data entry, allowing healthcare providers to efficiently record health information post-appointment.

Built on a Robust Foundation

Significantly, the platform was developed using SEVEN PPM Chat Solution Core as a baseline. This approach enabled the efficient development of a complete software product that aligns with the client’s business model, saving time and effort.

Delivering Value

The challenge was to create a paperless environment for clinics and hospitals in the USA and Canada, adhering to national data protection regulations. The solution encompassed full compliance with US and Canadian regulations, complete UI/UX design, clickable prototype creation, and software development, along with technical research and consulting on product features.

Case Study: UK NHS Compliant P2P Telemedicine Apps – Bridging the Gap in Healthcare Accessibility

The transformation of telemedicine is further illustrated by the development of UK NHS-compliant peer-to-peer (P2P) telemedicine apps. This project represents a significant stride in making healthcare more accessible and efficient, particularly in the UK’s dynamic eHealth landscape.

About the Project

With eHealth experiencing rapid growth, the demand for telemedicine app development has surged. Our client from the UK required a secure, instant, and up-to-date mobile telemedicine solution for online patient-doctor consultations, prescriptions, and appointment bookings. The goal was to simplify patients’ lives by providing them with real-time remote services, eliminating the need for hospital visits, while also benefiting doctors by streamlining their private practices.

An array of devices displaying an integrated telehealth platform, including a doctor's dashboard on a computer, patient management on a tablet, and a patient's medical history on a smartphone, showcasing the seamless experience for managing NHS appointments and medical records.

Innovative Solution Tailored for Diverse Healthcare Needs

The developed application caters to various segments within the healthcare sector:

  • General Practitioners (GPs) and CCGs Practices: Enhancing the capabilities of general healthcare providers.
  • Private and NHS Patients: Offering a flexible solution for both private and public healthcare patients.
  • Pharmacies: Integrating pharmacy services within the telemedicine framework.

Main Features of the Application

This telemedicine app is designed with a focus on user-friendly, secure, and compliant features:

  • Appointment Scheduling: Simplifies the process of booking consultations.
  • High-Quality Secure Video/Audio Connection: Ensures private and efficient communication between patients and doctors.
  • Encrypted Chats: Protects the privacy of text-based consultations.
  • Electronic Prescription: Facilitates the generation and secure storage of prescriptions for easy reporting and accounting.
  • Medicine and Drugstore Geo Search: Enables patients to easily locate medicines and nearby pharmacies.
  • Treatment Delivery: Streamlines the process of getting treatments to patients.

Value Delivered

The development of this project involved creating both mobile and web applications from scratch, with the client opting to design the interface themselves. The key benefits realized through this application include:

  • For Clinics and Doctors: Managed workflow, secure patient data access, enhancement of remote private practice, service coverage expansion, and improved cost-effectiveness.
  • For Patients: Quick remote consultations, urgent assistance, medicine ordering and delivery, easy access via smartphones, and consultations with expert medical professionals.
  • For Pharmacies: Integration of additional video medical services, onsite treatment prescriptions during remote consultations, immediate prescription generation and fulfillment, and services that help avoid GP waiting rooms.

Case Study: Video and Audio Chat Monetization Software – A Versatile and Scalable Solution

In a time where digital communication is pivotal, the demand for versatile and customizable communication tools has become more pronounced. Our experience showed that there was a great need to develop a peer-to-peer (P2P) video, audio, and text communication tool with an integrated pay-per-minute billing system. This custom software core is architecture-independent, making it adaptable across various industries, including healthcare.

A comprehensive view of a telehealth communication tool across various devices, featuring a live video consultation, chat functionality, and task management, designed for seamless professional collaboration and monetization.

Main Features and Industry Applications

The tool is designed to cater to a wide range of services, where companies need to charge for professional consultations within their ecosystem. This includes:

  • Professional Consultations: Ideal for doctors, lawyers, and other professionals offering expert advice.
  • Educational Applications: Suitable for paid trainings, master classes, and seminars.
  • Corporate Solutions: Effective for remote education, attestation, and other corporate functions.

Key Functionality

This software core is not just a tool; it’s a comprehensive solution offering:

  • Individual Installation: A non-SaaS model that provides a personalized setup.
  • Peer-to-Peer Communication: Offering both video and audio chat capabilities.
  • Secure Messaging: Ensures full information encryption for privacy and security.
  • Flexible Communication Models: Supports both one-to-one and one-to-many interactions.
  • Integrated Billing Options: Includes pay-per-minute and pay-per-session billing features.
  • Payment System Integration: Seamlessly connects with online payment gateways.
  • UI Customization: Can be tailored according to specific brand guidelines.
  • Platform Independence: Works without the need to reconfigure existing infrastructure.

Adapting for Healthcare Compliance

The platform’s architecture allows for the inclusion of additional functionality to meet specific industry requirements, such as HIPAA compliance in healthcare. This adaptability has been demonstrated through the successful implementation of the platform in several HIPAA-compliant products that have passed Drummond certification.

Value Delivered

By developing this custom software core, we have provided a solution that is highly adaptable, secure, and efficient. The tool eliminates the need for additional server resources, operating seamlessly as a peer-to-peer communication platform. Its flexibility allows for extra functionality to be added as per specific industry needs, and our team provides continuous technical support to ensure optimal performance.

The Takeaway

As we’ve explored through various case studies, the realm of telemedicine is rapidly evolving, driven by the need for more personalized, secure, and compliant solutions. From comprehensive platforms like the Online Clinic, catering to the intricate needs of healthcare providers, to the adaptable and versatile Video and Audio Chat Monetization Software, the potential for custom telemedicine solutions is vast and varied.

Key Points:

  • Customization and Compliance: Tailored solutions like the UK NHS Compliant P2P Telemedicine Apps demonstrate the importance of meeting specific regulatory and user requirements.
  • Versatility Across Industries: The adaptability of solutions like the Video and Audio Chat Monetization Software underscores their utility across various sectors, including healthcare.
  • Future-Proofing Healthcare Communication: The integration of advanced features and compliance measures ensures that these solutions are not just meeting current needs but are also prepared for future developments.

The journey through telemedicine’s landscape shows a clear trend towards more specialized, compliant, and user-centric solutions. For healthcare providers, clinics, and organizations looking to adopt or upgrade their telemedicine capabilities, the key lies in choosing solutions that are not only technologically advanced but also align with their specific operational needs and regulatory requirements.

At SEVEN, we’re committed to pushing the boundaries of what telemedicine can achieve. Whether you’re interested in exploring custom healthcare software development or learning more about our audio and video communication tools, we invite you to discover how our solutions can transform your healthcare delivery. Visit our pages on Audio and Video Communication Tools and Custom Healthcare Software Development to learn more.

Contact us to get more industry-specific, data-backed insights, learn about recent advancements and ways we can integrate the technology into your project.