Service Request Processing & Provider Dispatch Modular Toolkit
Overview
A universal technical solution designed for independent usage as a standalone mobile application, as well as an accessory app integrated into existing software environments. The solution specifically addresses unresolved automation and optimization tasks faced by organizations providing on-site services to their customers. It enables businesses to efficiently manage client service requests, streamline task dispatching, and optimize provider allocation without the need for additional manual coordination.
Recommended for:
Home Service Agencies
Home Repair and Maintenance Services
Cleaning and Housekeeping Services
Private Medical and Caregiving Providers
Social Service Organizations
Veterinary Service Providers
Core Technical Features
Configurable Service Categories Engine
- Provides an administrative interface to dynamically create, edit, and manage multiple service categories
- Allows configuration of specific attributes, urgency levels, and pricing models for each service type
Dynamic Customer Request Interface
- Offers a simplified, customizable user interface for end customers to submit service requests clearly describing task specifics, required urgency, and additional details
- Automatically categorizes incoming requests and routes them to appropriate provider pools without manual intervention
Intelligent Provider Matching System
- Utilizes geolocation data, provider availability status, qualification levels, and workload balancing algorithms to assign tasks optimally
- Automatically dispatches tasks to the best-suited available providers, significantly reducing dispatching time and communication overhead
Real-Time Provider Scheduling & Tracking
- Incorporates GPS-based real-time tracking of service providers, enabling customers to monitor provider arrival times directly from their applications
- Providers can adjust arrival estimates based on live traffic data or schedule changes, instantly notifying customers of adjustments
Flexible Service and Billing Adjustments
- Enables providers to dynamically add supplementary tasks, consumables, or materials during service execution, with automatic synchronization to customer approval interfaces
- Integrates adjustments directly into automated billing modules for accurate invoicing and transparency
Provider Job Selection Interface
- Provides a specialized view allowing providers to browse, and select tasks according to their location, expertise, and availability
- Includes automated recommendations based on proximity, skill compatibility, and workload distribution
Integrated Payment & Pricing Engine
- Generates instant, transparent pricing estimates, allowing businesses to define and manage various pricing rules and models centrally
- Securely processes instant payments through integration with existing payment gateways
Quality Control and Feedback Management
- Offers built-in feedback collection mechanisms for customers, linked directly to executed service tasks
- Delivers comprehensive analytics through dashboards, enabling continuous monitoring and quality improvement actions by organizations
Client App
Expert App
Administrative Management Panel
Integration Benefits
Flexible & Fast Integration for Any Business
Quick integration, reducing deployment time and resource allocation. The solution is also highly configurable, making it easy to align with diverse business models, industries, and operational scales.
Ready-to-Use Functionality Unit
Clients receive immediate access to a comprehensive set of predefined features, ensuring rapid deployment and quick integration into existing workflows.
Flexible Feature Customization
Any default feature can be adapted or expanded to meet the unique operational requirements and business processes of each client.
Customizable Interface Design
We offer tailored UI solutions, including customization of color schemes to match your brand identity and specific user-experience preferences.
Client Reviews
After speaking with Adrian (Founder & CEO), we knew they understood what we wanted and how to make it because they’d done it before. They’re easy to work with because they anticipate our needs. Overall, they’ve been outstandingly professional.
Mental Health Counseling Platform
Operations Manager
SEVEN produces on-target deliverables according to complex requirements. The product they developed is visually appealing and well-organized. SEVEN demonstrated that they have a large infrastructure. They have a lot of people on their team who are professional and know their jobs very well.
Health Supplement Provider
Former COO
I could go to them at any point, and they were always responsive and available to help us.I think SEVEN offers a very good value for money. They delivered a quality solution, it was very well executed, and it worked as requested. Project management is a great strength for them.
Medical Care App
CEO
SEVEN's work has helped us make money. All of the direct sales we’ve had over the last year have been through the website they’ve built. They have been super open with us, and I can't think of any areas SEVEN can improve on. Without question, SEVEN meets and exceeds our expectations.
Wellness Services Company
COO