Peer Support App

Mobile application for certified specialists to provide support to people with addictions and emotional hardships.

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Seven / Case Studies / Peer Support App

Overview

This mobile app is designed for certified Peer Support specialists who provide assistance to individuals with alcohol and drug addictions, as well as those experiencing the loss of loved ones. The app is intended to support recovery and emotional stability, giving users access to specialists who can take on various roles, from motivators and sponsors to life organizers and resource brokers. Users can receive both instant calls and scheduled meetings, which help them better manage their addiction or grief through continuous support from their sponsor or group leader.

Challenge

The app needed to allow users to access support specialists not only during scheduled meetings but also instantly in critical situations when urgent help is required.

Specialists need to take on many different roles – from sponsors and motivators to resource brokers, providing vital information and assistance.

Users required an easy way to find specialists based on criteria such as specialization, availability, and experience, ensuring they receive the necessary support exactly when they need it.

The app had to offer options for instant calls to address urgent issues, as well as scheduled meetings for long-term work on addiction and emotional stability.

The platform needed to provide a high level of protection for personal and confidential data, given the sensitive nature of the issues users face.

Users needed the ability to easily and securely pay for the services of support specialists, and specialists required fast payment for their services.

Key Functionality

We developed a SaaS solution in the form of a web application and an embedded widget for third-party applications to extend the reach of our client.
It includes:

Variety of Roles for Support Specialists

Peer Support specialists can take on various functions, including being sponsors, organizers, advisors, or even companions.

Audio and Video Calls

The app allows both instant and scheduled calls in audio or video format, providing flexibility in how users interact with support specialists.

Paid Chat and Document Sharing

Users can interact with their support specialists via a paid chat, ensuring ongoing communication between calls and allowing for the exchange of important information and documents.

Flexible Work Schedules

Support specialists can flexibly set their working hours, ensuring availability for users even during non-standard times or weekends.

Specialist Search and Filtering

The app allows users to easily find the right specialist based on various parameters such as experience, specialization, or rating.

Reviews and Ratings

Users can leave reviews about their support specialists and rate their work, which helps improve service quality and assists others in finding the most suitable specialist.

Platform Promotion Features

Users who have achieved success in their recovery can share the platform with newcomers, recommend it, and invite new users to the platform.

Data Security

The app guarantees the protection of users’ personal data and ensures secure payment transactions, maintaining full confidentiality of information.

Client App

Expert App

Value Delivered

Continuous Support

Instant calls and paid chat provide users with the ability to receive help from support specialists at any time, helping them respond promptly to urgent issues.

Personalized Approach

Thanks to the flexible work schedules of specialists, users can plan calls or meetings at a time that is convenient for them, including evening hours and weekends.

Effective Interaction

Audio and video calls, along with the paid chat feature, create a seamless environment for communication and information exchange between users and specialists.

Reviews and Platform Promotion

The ability to leave reviews about support specialists and share the platform with newcomers helps build user loyalty and improve service quality.

Quick Specialist Search

Intuitive specialist search and filtering allow users to easily find the most suitable specialist based on their needs, enabling faster access to support.

Convenient Payments

The platform provides users with convenient payment methods for services, ensuring ease of financial transactions.

Guaranteed Security

The platform ensures a high level of protection for personal data and payment transactions, guaranteeing user confidentiality and security.

Ongoing Engagement

The platform fosters long-term engagement between users and support specialists, ensuring users can maintain consistent and meaningful progress in their recovery journey.

Compliances

Include global & country-specific regulations

AI Technologies

Advanced solutions tailored to each project

Client Reviews

Slide

Everything with them is fantastic and problem-free. After speaking with SEVEN, we knew they understood what we wanted and how to make it because they’d done it before. Overall, they’ve been outstandingly professional; the team anticipates needs and explains everything in an easy way to understand.

Mental Health Counseling Platform

Operations Manager


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