Care service app for managing and delivering personalized assistance to elderly clients
Organizations face challenges in promptly processing large volumes of service requests, resulting in delayed service delivery and reduced customer satisfaction.
Time-consuming communication slows down the assignment of appropriate specialists to urgent and specific customer requests, often failing to account for provider availability and location.
Organizations and Сonsumers need clear pricing processes and fast payment systems to avoid disputes, streamline transactions, and enhance client trust.
Organizations struggle to efficiently evaluate provider performance, promptly gather customer feedback, and address complaints or suggestions, complicating the maintenance of appropriate service quality.
Provides a simplified interface enabling customers, especially elderly users, to easily describe their needs, select urgency levels, and submit service requests without technical difficulties or external assistance.
Instantly captures and categorizes incoming service requests, enabling caregiving services, clinics, home service agencies, and volunteer organizations to manage high volumes of requests without delays.
Uses location-based and provider-availability algorithms to automatically match service requests with appropriate specialists, reducing communication time and ensuring rapid responses to urgent client needs.
Allows customers to track the exact arrival time of their assigned service provider, who can dynamically adjust arrival times based on real-time traffic conditions or unforeseen delays.
Delivers transparent, real-time pricing estimates and enables secure, instant payments, minimizing transaction-related disputes and increasing customer satisfaction and trust.
Enables service providers to easily add consumables or supplementary services to the ongoing job after coordinating directly with the customer, ensuring accurate and transparent billing adjustments.
Gives service providers the ability to view, filter, and select available jobs matching their skills, proximity, and preferences, optimizing their schedule and work efficiency.
Provides organizations with real-time monitoring tools for tracking provider performance, automatically gathering customer feedback, and quickly identifying and addressing quality issues or complaints.
Provided an instrument for streamlined service request handling and scheduling, creating opportunities to increase the number of completed jobs and potential revenue growth.
Organizations received an automated tool enabling faster management of incoming requests, empowering them to increase overall operational efficiency and customer responsiveness.
Intelligent provider matching reduced communication delays and optimized specialist assignments, ensuring timely and efficient responses to urgent customer needs.
Delivered transparent pricing processes and an integrated instant-payment mechanism, reducing potential billing disputes and improving client trust.
Providers could easily add supplementary services or consumables during visits, increasing order value and ensuring accurate, fair billing.
Organizations obtained real-time feedback and performance-tracking tools, facilitating prompt responses to quality concerns and supporting consistent improvements in customer satisfaction.
SEVEN's work has helped us make money. All of the direct sales we’ve had over the last year have been through the website they’ve built. They have been super open with us, and I can't think of any areas SEVEN can improve on. Without question, SEVEN meets and exceeds our expectations.
SEVEN’s team, processes and technical knowhow are unmatched in my experience. However, I would rank their commitment to deliver as their strongest attribute. SEVEN again and again has demonstrated an unbelievable level of commitment to supporting our promise to our customers.
Their work has been extremely solid. They’ve developed something that’s unique, intuitive, and aesthetically pleasing. They facilitate the exploration of my whims, but only when it’s feasible or sensible.
We have been collaborating with SEVEN since 2019, and the partnership has proven to be extremely fruitful. The project was executed smoothly and swiftly. SEVEN completed the task within the agreed timeframe, and the applications are now available on the App Store and Google Play.