AI-Driven Customer Support App
AI-driven SaaS solution for customers requiring rapid and efficient resolution of appliance support and repair issues.
Overview
This AI-driven Customer Support app is a SaaS solution built to enhance support for household appliances. It leverages a vast knowledge base of past customer queries, trained on real-world issues addressed by engineers. The AI identifies and delivers precise responses, offers rapid fix recommendations, or directs users to service centers when on-site maintenance is required.
Challenge
Knowledge Base Optimization
The AI model should prioritize high-quality responses, sorting engineer-provided solutions by accuracy, completeness, and user ratings, ensuring only the best responses are provided to customers.
Official Instructions Usage
Using embedding APIs from OpenAI, the model should be capable of accessing and incorporating official instructions for household appliances to resolve a wide range of issues.
Inaccuracies Detection in Responses
The AI should detect inaccuracies in existing engineer-provided answers, refining responses to enhance support quality and user satisfaction.
Multimedia Upload and Recognition
The AI-based Customer Support should enable users to upload video files and images, allowing the AI to analyze the content, identify potential issues, and suggest solutions.
Speech-to-Text Functionality
The app should allow users to dictate messages, converting speech into text for faster communication with the AI, especially in situations where typing is inconvenient or not possible.
Guided Troubleshooting
The customer app should offer a user-friendly chatbot interface that provides clear, step-by-step guidance for diagnosing and solving issues. It should simplify the troubleshooting process, ensuring users can effectively address minor technical problems on their own.
Cost Estimation and Repair Center Guidance
When issues require professional repair, the app should provide approximate cost estimates and direct users to authorized service centers, ensuring a seamless transition from app-based support to in-person assistance.
Role-Based Admin Access
The super admin app should support two roles—technical administrator for AI configurations, set up integrations, manage the AI’s knowledge base, including adding and refining response prompts, and business administrator for client management, permissions, and service monitoring.
Key Functionality
AI Configuration Module
This module allows technical admin to manage AI training tools, adjust prompts, and integrate with other systems, enabling effective control over AI behavior and performance.
Knowledge Base Module
This AI-driven module categorizes and ranks real-world issues addressed by engineers based on accuracy, completeness, and user feedback, ensuring that only the highest-quality responses are used to answer user queries.
Official Instructions Directory
Allows technical admins to add official appliance manuals using OpenAI’s embedding APIs. This expands the knowledge base with specific guidance for different models, years, and configurations.
Customer Support AI-Powered Chatbot
The chatbot diagnoses problems, suggests solutions, estimates repair costs, and directs users to authorized service centers. It provides clear, step-by-step instructions based on user-provided text and voice input, as well as uploaded videos and images.
Multimedia Analyser
This component of the chatbot allows users to upload video files and images. The AI analyzes the content to identify potential issues and propose solutions, offering a more comprehensive troubleshooting approach.
Voice Input Feature
This component of the chatbot converts spoken messages into text, enabling hands-free communication, particularly useful in scenarios where typing is inconvenient.
Cost Estimation Feature
This component of the chatbot estimates repair costs and directs users to authorized service centers, ensuring a smooth transition from digital support to in-person service when needed.
Client Management Module
Allows business admins to add, manage, and configure client companies, control permissions, and monitor service usage, ensuring tailored and effective customer support management.
Company Owner Web App
SuperAdmin Web App
Adaptive Design
A combination of content-centered page layout, responsive design standards, and customizable templates enabled the web app and PWA to adapt based on the user’s device type and screen resolution.
Value Delivered
Enhanced Customer Support Efficiency
The app's AI-powered troubleshooting significantly reduces response times and improves solution accuracy, empowering users to resolve many issues independently and quickly. This leads to increased user satisfaction and encourages continued use of the service.
Accurate Problem Diagnosis
By leveraging a vast knowledge base of past customer queries, real-world engineer's responses, provided multimedia, and official manuals, the Customer Support app accurately identifies technical problems. Users receive tailored solutions for their specific appliance models and configurations, minimizing misinterpretations and ensuring optimal resolutions.
Scalable Support Capabilities
The app enables businesses to expand their customer support reach without a proportional increase in resources. Its AI-driven automation handles a higher volume of user interactions efficiently, making it a cost-effective solution for scaling customer service operations while maintaining consistent support quality.
Improved Customer Retention and Brand Loyalty
The app’s AI-driven, accurate, and quick responses enhance user satisfaction and trust. By offering effective solutions promptly, businesses can improve customer retention rates, fostering stronger brand loyalty and repeat usage, which is critical for long-term business growth and customer engagement.
AI Technologies
Advanced solutions tailored to each project
Client Reviews
They’re extremely professional, and they pay great attention to me as a customer. SEVEN has created an app that stands out from the competition in terms of functionality and design. A proactive, attentive team, they consistently under-promise and over-deliver. Customers can expect a fast, impactful engagement.
Repair Service App
Founder